Not satisfied with your order?

We want to know how we can improve!

You can return your order within 30 days of receipt, unused, or send us a photo showing that the product is defective. We will verify the photo, and in most cases, we can resolve your issue without a refund. We will ensure that your money will be refunded to your account within five business days of receiving your order, or we will verify a photo through our customer service.

Important: Beauty products and items purchased during sales or other discounts cannot be returned.

Returns by mail

You have up to 30 days after receiving your order to exchange a product for a different size/color or request a refund if it was delivered to a parcel center near you.

1. CONTACT support@bioceryn.com

First, contact us by email to obtain the return address. As we have different distribution centers, we need to determine which center your package originated from based on the reason for the return.

2. PROVIDE US WITH THE DELIVERY NOTE.

Pack the product as securely as possible in the original packaging and include a note with your order number. As the sender, you are responsible for the return shipment. Therefore, always ask Royal Mail for a tracking code when returning the package. Once you have sent the package, please contact us at support@bioceryn.com if you would like a refund or a different size/color.

Please note: Our headquarters are located in China. Please note that you must send your package to our supplier (located in Asia) when returning the product.

3. SHIPPING

Go to the nearest parcel center (post office or parcel shop) and send your package back.

Once the product arrives at our warehouse, the size/color will be adjusted as soon as possible, or a refund will be arranged.

Canceling orders

To cancel an order, please contact us immediately at support@bioceryn.com If you cancel your purchase within 24 hours, we can refund your money unconditionally. Otherwise, the items must be returned to us as soon as they arrive at your address.

Shipping costs

It is the customer's responsibility to pay any shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.

The time it takes for your replacement product to reach you depends largely on your location.

We always recommend using a traceable shipping service or shipping insurance!